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Experience
Healthcare
Hx of providing extensive case management and care coordination services to caseload of 150 geriatrics, overseeing caseload of 35 residents with severe cognitive impairments, providing dementia telephone guidance and support, and leading weekly mental health outpatient groups for individuals with cognitive impairments and severe mental illness (Customer Service)
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Developing and executing daily activity programs emphasizing person-centered care (User-Centered Design)
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Addressing disease-related inquiries and scenarios with compassion, problem-solving skills, decision-making assistance, crisis counseling, and referrals to local resources (Empathy)
Nonprofit
Managing modifications and upkeep of essential company website components with V4Ideas software (HTML, CSS, JavaScript)
Designing web pages focused on revenue generation and social responsibility (Front-End Design, Product Design, Website Design, UX Research)
Recruiting physicians for global medical missions and specialty projects (Project Management, Qualitative Data Analysis)
Developing and implemented quantitative surveys using SurveyMonkey (Quantitative Research)
Assisting library patrons with item location and placing holds, computer navigation, printing and scanning documents, faxing, and iPhone troubleshooting (Debugging, Troubleshooting)
Improving patron enhancement and promoting interaction through creative visual displays and monthly questionnaires (Canva, Creativity, Visual Design)
Higher Education
Completing intakes, evaluating academic documents, program cost, and financial resources for students to build an academic plan that aligns with educational and career goals (Metrics)
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Conducting in-depth and accurate evaluations on credit-worthy prior education records, documents, and education transcripts
(Pain Point Discovery)
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Managing, maintaining, and continuously updating academic and financial plans using Salesforce, ProSAM, Banner, DegreeWorks, CPS, and NSLDS software (CMS, Salesforce)
Devising and introducing effective communication strategies for students, leading to a 70% reduction in interdepartmental reporting errors and enhanced user satisfaction (Documentation Development, Prototyping)
Maintaining detailed documentation of all communications through SRM, CampusVue, and Outlook systems (Microsoft Office Suite)
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